Frequently Asked Questions
We have had difficulties shipping to Russia, Ukraine, etc in the past and several years ago discontinued shipping to this region. After doing research we have found one way to be sure packages arrive - Postal Insurance.
Q. Do I need to create an account?
A. Yes, the shopping cart does will require an account set up after 9-1-2015. Customers will be able to view update statuses, order notes, product order histories, Armorcast specials and discount notices.
Q. How long will it take to ship out my order?
A. We ask up to 15 business days (3 weeks). Most items are cast to order once the order is placed. Armorcast now tries to keep in stock at all times Cinematic Effects, Cityscape and 1/285th scale terrain. Medieval terrain and Cathedral terrain items are taking the longest to produce and ship out at this time (6-14-15).
Q. Can I make a phone order?
A.. No. Our Credit Card Processor does not accept hand entered credit card information anymore. This is for security purposes. Please use our easy to use online ordering system. Customers can make an order online, select payment via Check / MO and snail mail an order in or pay online via Paypal or your favorite credit card!